Electronic Income Withholding Orders (e-IWO) FAQ

What is e-IWO?
E-IWO stands for Electronic Income Withholding Order. It is a service that enables employers to receive their income withholding orders electronically, which saves time, paper and money.
When did e-IWO first become available?
E-IWO first became available in 2004. It was created by the federal Office of Child Support Enforcement (OCSE) to improve the efficiency and effectiveness in processing Income Withholding Orders. OCSE processed its one-millionth electronic Income Withholding Order on September 29, 2012.
 
What are the benefits to employers’ of e-IWO?
  • Accelerates payments to families
  • Eliminates receiving IWOs by mail
  • Reduces phone calls from child support staff
  • Increases accuracy and reliability of data
  • Saves time, money and resources at no cost to employers
What you need to know about e-IWO?
  • The Secure File Transfer Program (SFTP) is used to send electronic Income Withholding Orders (e-IWO).
  • IWOs are not sent via e-mail. E-mail is not a secure enough format to distribute this type of confidential information.
  • Using e-IWO will save your company time and money if you currently process IWOs manually.
Can lump sum payments and terminations be reported through the e-IWO process?
Yes. Employers can use e-IWO to submit notification of employee terminations and lump sum payments electronically.
What types of implementation options are available?

No-Programming Option

There are two options available. The No-Programming Option (NPO) is the easier of the two and requires fewer resources. Employers will receive a PDF or XLS to acknowledge or reject the Income Withholding Order.  Employers can select what format they prefer. The format you choose will determine how your company exchanges information with the Child Support Enforcement computer program. For more information, see the No-Programming Option.

System-to-System Interface Option

The System-to-System Interface Option is suited for employers that receive a high volume of IWOs and have the technological resources to support connectivity. Employers process the electronic records and make the appropriate updates to the payroll system based on the IWO. This option is customized based on your company’s needs and software capabilities.  Based on employer experience, implementation of this option can take 3-5 months. This option is recommended for midsize companies and large size corporations with IT resources that can commit to several months of programming. For more information, see the System-to-System Interface Option.

What if our company has limited resources to help implement e-IWO?
If your company has limited resources, then the No-Programming Option is your best option. With this option, employers receive a fillable PDF or XLS spreadsheet to acknowledge or reject the Income Withholding Order.
What do I need to do to get started?

All interested parties must register by completing the e-IWO registration form. Depending on what option is best suited for your company, the registration agreement is below.

Agreement to Receive Electronic Income Withholding Orders

Need more Information or still have Questions?

Additional Questions

What do I do if I have additional questions?

Please consult additional employer-related FAQs available at DCSS Frequently Asked Questions.

  • Additional information can be found in the Employer Handbook or by calling 1-866-901-3212.