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Receiving Payments FAQs

Why do my payments have to go through the California State Disbursement Unit (SDU)?
Both state and federal law require all child support payments be sent to a single location within each state. In California, the State Disbursement Unit is responsible for the collection and disbursement of all child support payments.
What are the options to receive my child support payments?

Parties receiving support have three (3) methods to receive their child support payments.  These methods include:

  • Direct Deposit – Your payment is automatically deposited into your checking or savings account
  • Electronic Payment Card – Similar to a prepaid debit card.  When a payment is received and processed, it is then applied to the card
  • Bank check sent to your current mailing address
How can I sign up for Direct Deposit?

You can sign up for Direct Deposit:

  • Electronically at www.casdu.com - select the “Custodial Parties” button, then select “Enroll Now”·  You will need your Participant ID and Social Security Number.
  • by calling 1-866-901-3212, then selecting option 1, option 3 and then option 2.
  • by downloading and printing a paper application,
  • by picking up a paper application at your local child support agency

Paper applications should be mailed to:

   CA State Disbursement Unit
   PO Box 989064
   West Sacramento, CA 95798-9064.

Can I sign up for Direct Deposit if I live outside the U.S.?

You may now be able to sign up for direct deposit into a non-US bank account. The program is currently available in certain countries. Please see the list:

  • Alana Island
  • Austria
  • Belguim
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Mayotte
  • Mexico
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Reunion
  • Romania
  • San Marino
  • Sant Barthelemy
  • Saint Martin (French Part)
  • Saint Pierre et
  • Miquelon
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Once enrolled, your child support will be automatically deposited into your bank account. It might take a few days to see the payments in your account. Visit Customer Connect to see status updates.

Service in additional countries is in testing at this time – please check back periodically for list updates.

What is an Electronic Payment Card?
An electronic payment card (EPC) is a MasterCard branded debit card issued by Wells Fargo Bank (domestic) or Comerica Bank (international) that can be used anywhere MasterCard is accepted. You will have access to your payments 24 hours a day, 7 days a week.
What are the benefits of receiving my child support by Electronic Payment Card?

The benefits of receiving child support payments by card include:

  • Save time – receiving child support payments by card is faster than waiting for a check
  • Convenience – use the card for purchases everywhere MasterCard is accepted, at point of sale terminals, and to make withdrawals at virtually any ATM 24 hours a day
  • Security – you no longer have to worry about a check being stolen or lost in the mail
  • Cost – eliminate check cashing cost. Some businesses charge as much as 15% of the face value of the check
  • Assistance – account information and customer service are available 24 hours a day, 7 days a week
What if I receive child support payments from multiple cases?
Once you have received your electronic payment card, all child support payments from all your California child support cases will be electronically deposited into your account.  There is no need to enroll in the EPC program more than once.
How do I sign up for an Electronic Payment Card?

You can sign up for Electronic Payment Card:

  • Electronically at www.casdu.com – select the “Custodial Parties” button, then select “Enroll Now”.  You will need your Participant ID, Social Security Number and date of birth. 
  • by calling 1-866-901-3212, then selecting option 1, option 3 and then option 2.
  • by downloading and printing a paper application,
  • by picking up a paper application at your local child support agency

Paper applications should be mailed to:

CA State Disbursement Unit
PO Box 989064
West Sacramento, CA 95798-9064

How long will it take to receive my card?
Once you enroll in the card program, it will take approximately 10-14 business days to receive your card in the mail. As soon as you receive it, call the number on the card to activate it and create a personal identification number (PIN). Payments cannot be applied to the card until it is activated. Please read all the information included with your card.
How soon can I use my card?
After you have activated your card, the next child support payment you receive will be applied to the card account.
Are there any fees with the card?

There are no monthly fees for managing your funds; but fees may apply to some services. Be sure to read the information in the program materials sent to you with your card.

View Electornic Payment Card fee schedule here

ATM owners may impose an additional “convenience fee” or a “surcharge fee” for certain ATM transactions. A sign should be posted at the ATM to indicate additional fees.

Is there a daily maximum I can take from my card account?
No, you have full access to your available balance at any time. Unlike a traditional bank account, your EPC account has no daily purchase or withdrawal limits.

Note: Withdrawals from ATM may be subject to limitations per banking policies. Large sum withdrawals may require coordinated effort with your local bank prior to the withdrawal of your funds to ensure the sufficient amount of cash is available for your withdrawal. If your local bank is unable to fulfill your withdrawal, please call (866) 901-3212, option 3 for assistance.

How can I check the balance in my card account?

Domestic Cardholders:

You have the following options to check your balance.

  • You may check your account balance for free, online by visiting www.eppicard.com
  • You may also check your account balance by calling the EPPIC Customer Service Center at 1-877-777-1617, 24 hours and day, 7 days a week .  Your first three (3) calls to customer service per month are free, but you will be charged a fee of $0.50 for each call after that.
  • You may check your balance at an ATM, but you will be charged a fee of $0.60 each time.  If you use an ATM that is not a Wells Fargo Bank ATM, you may be charged additional fees by that bank.
  • You can sign up for low balance alert by calling the EPPIC Customer Service Center at 1-877-777-1617. This allows notifications to be sent to you by email, phone, or text message. Standard text message fees will apply.

International Cardholders:

You have the following options to check your balance.

  • You may check your account balance for free, online by visiting www.goprogram.com
  • You may also check your account balance by calling the Way2Go Customer Service Center at 1-844-318-0740, 24 hours and day, 7 days a week. Your first three (3) calls to customer service per month are free, but you will be charged a fee of $0.50 for each call after that.
  • You may check your balance at an ATM, but you will be charged a fee of $0.75 each time. If you use an ATM that is not a Comerica Bank ATM, you may be charged additional fees by that bank.
  • You can sign up for low balance alerts by calling the Way2Go Customer Service Center at 1-844-318-0740 or signing in to your account at www.GoProgram.com. This allows notifications to be sent to you by email, phone, or text message. Standard text message fees will apply.
Who do I contact if I have questions about my card?

Domestic Cardholders:

You may go to www.eppicard.com and select the icon that looks like your card. Once you have entered California’s EPPICard page, click on the ‘Program Materials’ menu option.

You may contact the EPPIC Customer Service Center at 1-877-777-1617, 24 hours a day, 7 days a week.

International Cardholders:

You may go to www.goprogram.com and select the icon that looks like your card. Once you have entered California’s Way2Go page, click on the ‘Program Materials’ menu option.

You may contact the Way2Go Customer Service Center at 1-844-318-0740, 24 hours a day, 7 days a week.

How can I reach a live customer service agent without an Electronic Payment Card account?

Domestic

  • Dial 1-877-777-1617
  • Press 1 for English
  • Press # to skip entering card number
  • Press 2 to enter personal information
  • Press ‘123465789’ (any 9 random digits) for SSN
  • Press # for Participant ID (x3)
  • Hold for live agent

International:

  • Dial 1-844-318-0740
  • Press 1 for English
  • Press # to skip entering card number
  • Press 3 for additional assistance
  • Hold for live agent
Where can I get my payment history?
You can use the Customer Connect website www.childsup-connect.ca.gov or call 1-866-901-3212 to hear details about all of your child support payments.
What do I need to use the Customer Connect website?

To use the website, www.childsup-connect.ca.gov, you will need your 13 or 15 digit participant ID number or your Social Security number and your Customer Connect PIN. If you do not have a PIN, you will need to:

  • Select “Log In”
  • Select “I need a PIN”
  • Enter your first and last name and Social Security number or Participant ID number
  • Select how you want to receive your temporary PIN (email or standard mail)

Note: You must have a valid mailing/email address on file with the Department of Child Support Services (DCSS) for the delivery method you select. For more information about Customer Connect, read PUB 255: Welcome to Customer Connect.

What do I need to use the Customer Connect automated phone system?

To use the automated voice system, you will need your 13 or 15 digit participant ID number or your Social Security number and your Customer Connect PIN. If you do not have a PIN, you can request one by calling 1-866-901-3212.

  • Select your language – “1” for English, “9” for Spanish
  • When asked if you are a parent or guardian, say “Yes” or press “1”
  • Enter your Social Security number or Participant ID number
  • When asked for your PIN, say “I don’t know it”
  • When asked if you want to reset your PIN, say “Yes”
  • When asked where you would like your PIN sent, say “email” or “mailing address”
  • When asked, enter your Participant ID number

Note: Both a Social Security number and Participant ID number and a valid mailing/email address must be on file with DCSS for the delivery method you select. For assistance, say “Agent” at any time during the call. For more information about Customer Connect, read PUB 255: Welcome to Customer Connect.

I have not received my child support payment. Who can I contact to find out what is going on?
Call 1-866-901-3212 for any questions that you may have regarding child support payments.
I received a child support payment, but it wasn’t the full amount. Why?

There are several reasons you may not receive your full amount of child support:

  • There may have been a change in the income of the parent paying support, due to changes in their work hours, unemployment, or a disability
  • You may have been assessed the $25 Annual Service Fee.
  • The parent paying support has more than one child support case and there was a change in distribution. CSS06-24.
What happens when the parent ordered to pay support has money to pay child support but still won’t pay?
You can assist your local agency by providing any information they have about the parent’s whereabouts, income, place of employment and assets such as homes, cars, etc. The court may find a parent in contempt of court if that parent has the ability to pay but is willfully not paying the child support. This enforcement tool is used only when all others have failed.
What should I do if the parent paying support moves away?
Tell your caseworker when you or the parent paying support moves – no matter where. Child support can be enforced anywhere in the United States.
What should I do if I move away from California, but the paying parent stays here?
If you move out of state, the local agency handling your case can transfer your child support case to the county or state where you move.
How do I collect child support from the parent paying support if he/she lives out of state?

Even when parents or guardians live in different states, a child support case can be opened. Your local child support agency will work with the other state to establish or enforce the support order.

For more information read: PUB 251: When Parents Live in Different States.

I have a California support order and the other parent now lives in another state. I asked the other state to help me collect support, but the judge lowered the child support amount. Is that legal?
No. Laws known as the Full Faith and Credit for Child Support Orders Act and the Uniform Interstate Family Support Act (UIFSA) prevent a state from changing another state’s court order. If the child lives here and an order is issued in California, only a California court can change it.
I am receiving CalWORKs or KinGAP, does this affect my child support?
Yes, your child support will be affected, contact your caseworker for more information.
If Child Support Services cannot find the parent ordered to pay support, can I still get CalWORKS, KinGAP, or Medi-Cal benefits?
Yes. If you are eligible and cooperate with the local child support agency, you can receive CalWORKS, KinGAP, or Medi-Cal benefits while the local child support agency tries to find the parent.
How can I return an overpayment I received?
Call 1-866-901-3212, select Option 1, then Option 5 and follow the prompts. You will need your SSN and Participant ID Number.
Can I make a credit/debit card payment where the card-issuing bank is outside the United States?
Yes, you may use a credit/debit card where the card-issuing bank is outside the United States. Review your cardholder agreement to determine fees that you may incur from your bank.

Additional Questions

I still have questions.  What do I do?

Consult additional webpages:

You may also email a caseworker from within Customer Connect.