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 System Maintenance - Sunday, May 31, 2015

System maintenance is scheduled to occur on Sunday, May 31, 2015 from 4:00 PM to 6:00 PM (PST). This website may be unavailable or intermittent during the maintenance window. We apologize for any inconvenience this may cause.

Contacts for Resolving Employer Payment Issues

  • I sent a payment to the SDU that will be, or has been, returned as unfunded or dishonored.

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I received an email notice of a rejected payment that was submitted through the SDU website. 

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I received a notice requesting a replacement payment for an unfunded or dishonored payment that was sent to the SDU.

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I have/will place a “Stop Payment” request on a payment sent to the SDU.

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I sent a payment to the SDU in error and want to request a refund.
     
    Complete and submit the Employer Refund Request.  
     
  • I sent a duplicate payment to the SDU in error.
     
    Complete and submit the Employer Refund Request
     
  • I would like to remit payments electronically.
     
    https://www.childsup.ca.gov/Payments/StateDisbursementUnitSDU.aspx
      
  • I am having a problem setting up my payments to be sent electronically.

    Phone: 1-866-901-3212 Option 1
     
  • I received a private party (Non IV-D) withholding order.

    Mail to:
    California State Disbursement Unit
    P. O. Box 980218
    West Sacramento, CA 95798-0218

    Or Email to: casdu-electronichelpdesk@dcss.ca.gov

    Or Fax to: 1-888-587-5471

    The SDU will respond to the employer’s submission by return mail indicating a case number that must be included on all payments for that case.  For additional information call 1-866-901-3212
     
  • I received multiple withholding orders for the same employee.

    Phone: 1-866-901-3212

 

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