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Contacts for Resolving Employer Payment Issues

  • I sent a payment to the SDU that will be, or has been, returned as unfunded or dishonored.

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I received an email notice of a rejected payment that was submitted through the SDU website. 

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I received a notice requesting a replacement payment for an unfunded or dishonored payment that was sent to the SDU.

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I have/will place a “Stop Payment” request on a payment sent to the SDU.

    Email: DCSSNSFStopPay@dcss.ca.gov
    Phone: 1-888-851-6317
     
  • I sent a payment to the SDU in error and want to request a refund.
     
    Complete and submit the Employer Refund Request.  
     
  • I sent a duplicate payment to the SDU in error.
     
    Complete and submit the Employer Refund Request
     
  • I would like to remit payments electronically.
     
    https://www.childsup.ca.gov/Payments/StateDisbursementUnitSDU.aspx
      
  • I am having a problem setting up my payments to be sent electronically.

    Phone: 1-866-901-3212 Option 1
     
  • I received a private party (Non IV-D) withholding order.

    Mail to:
    California State Disbursement Unit
    P. O. Box 980218
    West Sacramento, CA 95798-0218

    Or Email to: casdu-electronichelpdesk@dcss.ca.gov

    Or Fax to: 1-888-587-5471

    The SDU will respond to the employer’s submission by return mail indicating a case number that must be included on all payments for that case.  For additional information call 1-866-901-3212
     
  • I received multiple withholding orders for the same employee.

    Phone: 1-866-901-3212

 

In The Know

  • Access the Employer Resource Center with the CAChildSup mobile app

  • This mobile application will facilitate easy and secure “one touch access” to several child support resources such as Customer Connect, the SDU, the Employer Resource Center, LCSA Details and offline questions and answers regarding employer related Child Support Services. Learn more at: www.childsup.ca.gov/onthego
  • Benefits of using e-IWO to process income withholding orders:

  • Reduced costs – no manual processing and mailing paper documents.
  • Fewer errors than can occur with a manual process.
  • Less time from preparation to employer implementation.
  • Improved communication between child support agencies and employers.
  • Employer Phone Tree Flow Chart

  • Update your company info

  • Upcoming employer events

  • Take the Employer Survey