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The main customer service phone line – 866-901-3212 – is unavailable due to technical difficulties. Customer Connect is still available online. Thank you for your patience as we work quickly to restore access to the phone line.

August is Child Support Awareness Month

Children grow and thrive when family members are committed to providing for their emotional and physical needs as well as opportunities for enriching their minds. This is especially important when a family’s structure changes and the needs of their children remain the same. Which is why, for 1.3 million children, meeting those needs also requires the commitment of child support professionals who help families all over California participate in California’s child support program. The slogan for Child Support Awareness Month is “Giving them roots to reach for the sky” because raising a child is like growing a tree in that with each gift of love and attention they receive, new growth occurs. This month, make a payment with our new payment options, apply for services or contact your local child support agency to learn about all of the services we offer.

 What's New!

Earthquake damage has been repaired and the Napa County Department of Child Support Services has returned to its original location at 929 Parkway Mall, Suite 247, Napa, CA 94559. Customers are encouraged to make an appointment before coming to the office by calling 866-901-3212. The payment kiosk in the Napa County Library will continue to be available until August 31. See our Payment Options webpage to learn about other convenient payment options.

August is Child Support Awareness Month. DCSS Announces a New Service for Cash Payers, Local Events, and a letter from the Governor.

Cash paying customers can now pay their child support in person at many retail locations or at a kiosk at select county child support offices. Learn more about all of our available payment options.

The National Association of Counties presented awards in early June for county achievements that included the following child support programs: A webcam video chat service for child support customers in San Bernardino County, an outreach program to prison inmates in Lassen County, a method of establishing a visitation order when a child support case is established in San Diego County, a book vending machine in the child support lobby in Alameda County and a Tailored Analytics initiative in Los Angeles County. Learn more.

Strategic Plan 2015-2019 (Updated June 2015)

Our entire website went mobile friendly on November 12th. If you are on a laptop or tablet, you can see how it looks, now, by shrinking the window on your screen to the size of a cell phone. This slight change, among others, is included in the new Web template provided to all state departments by the California Department of Technology. We hope these changes enhance your experience on our site. We welcome your feedback.

Help us find you when we have important information about your case.
If you've moved or changed your contact information, here are ways to let us know:

Your information is kept confidential.

If you have an Electronic Payment Card (EPC), you must also update EPPICard Services using the number on the back of your card or 1-877-777-1617.

Enroll now to receive your appointment reminders and payment information directly to your email. You will also be able to view child support documents online instead of receiving them by mail. By enrolling, you will receive emails from us alerting you of new documents available in Customer Connect. If you’ve already enrolled in eDocuments, then you are automatically enrolled in eCommunications. Enrollment is easy, simply login to your secure Customer Connect account and click “Begin Enrollment.” Once enrolled, look for our verification email with the subject line: Important “Action Required – Enrollment.” Give it a try. You can unenroll any time.

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