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System Maintenance – Friday, October 19, 2018 - Monday, October 22, 2018

System maintenance is scheduled to occur Friday, October 19, 2018 from 3:00 p.m. to Monday, October 22, 2018 at 12:00 a.m. (PST). The Virtual Interactive OnLine Application (VIOLA), Interactive Voice Response (IVR), Public Guideline Calculator and Customer Connect will be unavailable during this time. We apologize for any inconvenience this may cause.

 Please keep your contact information up-to-date.

Help us find you when we have important information about your case.
If you've moved or changed your contact information, here are ways to let us know:

Your information is kept confidential.

If you have an Electronic Payment Card (EPC), you must also update EPPICard Services using the number on the back of your card or 1-877-777-1617.

Welcome to Customer Connect

Customer Connect is California’s self-service, child support case information system designed with YOU in mind.

Get connected—use Customer Connect secure self-service website.

Please click on this link and select your designated county to view current office hours and schedules.

 Customer Connect Instructions (PDF) - English | Español
Customer Connect Poster (PDF) - English | Español

Or call Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free

 
     

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GETTING STARTED - What do I need?

  • Your participant ID number or social security number (SSN) and Customer Connect personal identification number (PIN)
    • Learn how to use and request a Customer Connect PIN – click here
    • Learn how to make a child support payment – click here

What can I do online?

  • Update contact information
  • Get payment history and information
  • Print child support forms
  • Change Customer Connect PIN