In The Know

  • Access the Employer Resource Center with the CAChildSup mobile app

  • This mobile application will facilitate easy and secure “one touch access” to several child support resources such as Customer Connect, the SDU, the Employer Resource Center, LCSA Details and offline questions and answers regarding employer related Child Support Services. Learn more at: www.childsup.ca.gov/onthego
  • Benefits of using e-IWO to process income withholding orders:

  • Reduced costs – no manual processing and mailing paper documents.
  • Fewer errors than can occur with a manual process.
  • Less time from preparation to employer implementation.
  • Improved communication between child support agencies and employers.
  • Employer Phone Tree Flow Chart

  • Update your company info

  • Upcoming employer events

  • Take the Employer Survey

Income Withholding Responsibilities

Employers may be served an Income Withholding Order (IWO) by a local child support agency (LCSA), by a private party, or by another state’s child support agency.

If an LCSA is managing an employee’s child support case, then the employer will be served by that LCSA. Cases managed by LCSAs are called IV-D cases. The name IV-D refers to Title IV-D of the Federal Social Security Act, Title 42, United States Code section 651. An IWO issued by the LCSA not does not require a judge’s signature. Electronic Income Withholding (e-IWO) is available for IV-D cases.

When an employee’s child support case is being managed privately, perhaps by an attorney or by self representation, this is known as a Non-IV-D case. After the court issues a Non-IV-D IWO, the employer will be served by a private party. The private party could be the custodial party, which is the person who has custody of the child, or it could be that person’s representative.

The employer’s responsibility is the same in both types of cases except on one point. Since Non-IV-D orders do not originate within the child support system, the SDU needs additional information to assure the payment is processed accurately.

A quick list of employer’s responsibilities is available in the “Employer Checklist for Child Support Withholding,” and the Employer Handbook: 

See the Employer Handbook for more information on income withholding.